Frequently Asked Questions
Everything you need to know about your Kakadu Traders order.
What is the standard shipping timeframe?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location, while expedited options are available at checkout.
How do I return or exchange an item?
We offer a 30-day return policy for all unworn and unwashed items with original tags. Simply visit our returns portal to generate a prepaid shipping label and initiate your exchange or refund.
How do I ensure I choose the right size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the most accurate fit.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your products sustainably sourced?
Kakadu Traders is committed to quality and durability. We prioritize high-grade natural fibers and ethical manufacturing processes to ensure our clothing is built to last, reducing the impact of fast fashion.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.